Shipping policy

Shipping Policy

Last updated: 14 August 2026

This Shipping Policy explains how orders placed with AirLit are processed, shipped and delivered. It should be read alongside our Terms of Service and Return & Refund Policy.

Order Processing

Orders are normally processed within 1–3 business days, excluding weekends and UK public holidays.

Orders placed after 2pm UK time may begin processing on the following business day.

Processing times may occasionally be longer during particularly busy periods, promotions, product launches or public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email. Tracking information will be provided where available.

Where We Ship

AirLit currently ships to:

  • United Kingdom

  • European Union member states, including Ireland

  • Norway

  • Switzerland

  • United States

  • Canada

Shipping availability is confirmed at checkout. If your country or region is not available to select at checkout, we do not currently ship there.

Shipping Rates

Our current standard shipping rates are:

United Kingdom

  • Standard delivery: £3.99

  • Free standard delivery on orders of £24.99 or more

European Union, including Ireland

  • Standard international delivery: £10.99

Norway

  • Standard international delivery: £11.99

Switzerland

  • Standard international delivery: £12.99

United States

  • Standard international delivery: £14.99

Canada

  • Standard international delivery: £14.99

International customers may see the equivalent shipping charge displayed in their local currency at checkout.

The final shipping charge shown at checkout will apply to your order.

We may use Royal Mail, Evri or another suitable delivery provider depending on the destination, parcel size, service availability and other operational requirements.

Estimated Delivery Times

Estimated delivery times after dispatch are:

  • United Kingdom: approximately 2–5 business days

  • International orders: approximately 5–12 business days, depending on destination

These are estimates rather than guaranteed delivery dates.

International deliveries may occasionally take longer because of customs processing, local postal networks, severe weather, public holidays, carrier disruption or other circumstances outside our reasonable control.

Customs, Import Duties & Taxes

International orders may be subject to customs duties, import VAT, taxes, handling charges or other fees imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge and may be payable by the recipient.

AirLit does not control charges imposed by overseas customs authorities and cannot guarantee the amount, if any, that will be payable.

Customers are responsible for ensuring that products ordered from AirLit can lawfully be imported into their destination country.

If an international parcel is refused, unclaimed or returned because applicable customs or import charges have not been paid, please contact us. Where the parcel is returned to us, any refund will be handled in accordance with applicable law and our Return & Refund Policy. Where permitted by law, reasonable shipping, return or customs costs incurred may be deducted from the refund.

Nothing in this section affects any mandatory consumer rights that apply to your purchase.

Tracking

Where a tracked service is used, tracking information will normally be sent by email after dispatch.

Please allow up to 24 hours after dispatch for the carrier's tracking system to update.

If tracking has not updated for an extended period or your parcel appears significantly delayed, please contact us at support@airlit.shop with your order number.

Delivery Responsibility

AirLit remains responsible for your order while it is in transit in accordance with applicable consumer law.

For UK consumer orders, risk in the goods normally remains with AirLit until the goods are delivered to you, or to another person you have identified to receive them, except where applicable law provides otherwise.

If tracking shows that an order has been delivered but you have not received it, please contact us as soon as possible. We will investigate the delivery with the relevant carrier and deal with the matter in accordance with your statutory rights and our Return & Refund Policy.

We are not responsible for delays caused solely by circumstances outside our reasonable control, but this does not limit any rights or remedies you have under applicable consumer law.

Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate and complete delivery address at checkout.

Please contact us as soon as possible if you notice an error in your delivery address. We cannot guarantee that an address can be amended once an order has entered the dispatch process.

If an order cannot be delivered because the customer supplied an incorrect or incomplete address and is returned to us, additional postage may be required before the order can be resent.

If a refund is requested after a parcel is returned to us, it will be handled in accordance with our Return & Refund Policy and applicable consumer law.

Failed or Unclaimed Deliveries

Where a delivery attempt is unsuccessful, customers should follow the carrier's instructions to rearrange delivery or collect the parcel where applicable.

Orders that are not collected or rearranged within the carrier's required timeframe may be returned to AirLit.

If this happens, please contact us so that we can discuss redelivery or any refund that may be available.

Lost or Missing Parcels

If your order appears to be lost or is significantly overdue, please contact us at support@airlit.shop with your order number.

We will investigate the shipment with the carrier and, where appropriate, arrange a replacement or refund in accordance with applicable consumer law and our Return & Refund Policy.

Damaged Items

If your order arrives damaged, please contact us as soon as possible — ideally within 48 hours of delivery — so that we can investigate promptly.

Please provide:

  • Your order number

  • A description of the damage

  • Clear photographs of the damaged product

  • Photographs of the external packaging where possible

Where appropriate, we will arrange a replacement or refund in accordance with our Return & Refund Policy.

The request to contact us promptly does not limit or replace your statutory consumer rights.

Changes to Shipping Rates or Destinations

AirLit may update available destinations, carriers, delivery services or shipping prices from time to time.

Any shipping cost applicable to an order will be clearly displayed before the order is completed. Changes made after an order has been placed will not retrospectively alter the shipping charge for that order.

Contact Us

For shipping-related enquiries, please contact:

Email: support@airlit.shop
Website: www.airlit.shop

Nothing in this Shipping Policy is intended to exclude or restrict any rights that cannot lawfully be excluded or restricted under applicable consumer law.