Refund policy


Returns & Refund Policy

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This Returns & Refund Policy forms part of, and should be read in conjunction with, the AirLit Terms of Service. By purchasing from AirLit, you agree to this policy and our Terms of Service.

Quick Summary

  • Returns are only accepted if nasal strips are unused, unopened, and sealed

  • Opened or used products cannot be returned for hygiene reasons

  • Faulty or incorrect items will be replaced or refunded

  • You must contact us within 14 days of delivery

  • Refunds are issued to the original payment method

Returns Eligibility

In accordance with our Terms of Service and UK consumer law, returns may be accepted within 14 days of delivery provided that:

  • The item is unused

  • The item is unopened

  • The item remains in its original sealed packaging

  • The item is returned in the same condition it was received

  • Proof of purchase is provided

Due to the hygienic nature of nasal strips, opened or used products are excluded from return.

To request a return authorisation, contact us at:
📧 support@airlit.shop

Returns sent without prior approval will not be accepted.

Hygiene & Sealed Goods Exception

Under UK Consumer Contracts Regulations and as stated in our Terms of Service, sealed goods that are not suitable for return for health or hygiene reasons are exempt from the right to cancel once unsealed.

This applies to all AirLit nasal strip products where the seal has been broken.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must notify us within 48 hours of delivery, in line with our Terms of Service.

Please include:

  • Your order number

  • Clear photographic evidence of the issue

If approved, AirLit will, at its discretion:

  • Replace the item at no additional cost, or

  • Issue a full refund, including standard delivery charges

Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be issued to the original payment method

  • Please allow 5–10 business days for processing, depending on your payment provider

AirLit is not responsible for delays caused by banks or payment processors, as outlined in our Terms of Service.

Shipping Costs

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

  • Original shipping fees are non-refundable, except where required by law

  • AirLit is not liable for lost or damaged return shipments

Exchanges

We do not offer direct exchanges.
Approved returns should be followed by placing a new order.

Cancellations

Orders may only be cancelled before dispatch.
Once an order has shipped, it is subject to this Returns & Refund Policy.

Policy Enforcement

AirLit reserves the right, as stated in our Terms of Service, to:

  • Refuse returns that do not meet eligibility criteria

  • Decline refunds where misuse, damage, or policy abuse is evident

  • Update this policy at any time without prior notice

Contact Information

For all return and refund enquiries:

📧 support@airlit.shop
🌐 www.airlit.shop